Technical Support Channels
A 60–Minute Response Time Guarantee
We offer a 1–hour response warranty for every trouble ticket or email that you submit to the customer support staff. We’ll rapidly reply to all the common questions and forward right away the issue to our server administrators if additional assistance is needed. If you take advantage of the Optional Managed Services package, we’ll execute any of the included server administration tasks at a time that has been agreed upon in advance.
A Top–Notch Customer Support Service
Should you need help while using the Online Control Panel or with any of the apps that we’ve preinstalled on the dedicated web hosting server for you, you can reach our technical support team at any moment through the ticketing system. What’s more, in case you need help administering your dedicated web hosting server, you can make use of the Optional Managed Services package, which includes OS updates every week, troubleshooting and software installation procedures, server monitoring and rebooting services, backup hard disk space, etc.
An Intuitive Help Area
Each Linux dedicated hosting server comes with our free–of–cost Online Control Panel, which sports a fully detailed knowledgebase and a collection of how–to video tutorials. Whenever you need assistance with the Online Control Panel, just click the Help or Videos buttons in the upper right corner.