24/7 Customer Support
Why is the provision of a competent customer support service essential on today?s Internet hosting market? Which are the common customer support channels?
The presence of the customer and tech support that a cloud hosting company provides can tell you a lot for the services they provide as well. In case you're allowed to use only e-mail messages and / or tickets, you have most probably come across a reseller and not the actual website hosting supplier. When this is the case, you'll have to wait for a few days in order to get an issue resolved since the reseller may not be checking their communication regularly or they may have to contact the true website hosting company for additional help. When the provider can provide different options for communication with quick response time that are available at any time, they're almost certainly the top provider, not a reseller. So you'll get prompt assistance and high quality support as they'll have direct access to the servers where your account will be created. Regardless of the issue - sales or technical, it's always much better to contact your hosting company directly by using your favourite method of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance promptly, that's why our cloud hosting
services feature 24/7 technical support and various ways of contact. If you do not have an account yet, you can easily give us a call or come on our live chat and consult with a live agent, to find out about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up buying a service that you cannot use effectively. If you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires additional analysis. In contrast to the vast majority of suppliers out there, we reply to all tickets within one hour, so you will not need to wait for a whole day. Our support services are available round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try out our support services even before you buy a semi-dedicated server
account from us as we have telephone and online chat support for pre-sales, billing and general queries. Our agents can help you pick the most suitable package or supply you with info about our servers, so as to check if the system requirements for your sites are met. When you're an existing customer, you'll also be able to contact us via e-mail or through our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We guarantee that whenever you use these 2 methods of communication, you'll receive a response within no more than one hour and that’s 24/7, which includes weekends and public holidays. If you have used the hosting services of other suppliers, even large ones, you're able to compare the reply time since it ordinarily takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting
, you will never have to wait for more than an hour so as to receive assistance for any problem that you could encounter regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all of the tickets which you open from your billing Control Panel or email messages that you send to our technical support team. We have local phone numbers in a couple of countries around the globe as well as a live chat service where we can easily assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 using the different means of communication, so regardless what your question or problem is, there will always be somebody to help you without delay. In case you need help with third-party software, which you cannot install or which gives you problems, you can take full advantage of the Managed Services upgrade package that we supply for all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
When you purchase a dedicated server
through us, you will be able to contact us anytime using various channels and the max time that you'll need to wait for a reply is approximately one hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we will help you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a technical issue, you can open a ticket via the Help section of your billing Control Panel or you could send us an e-mail. In case you have any common questions or you'd like to know more about our web hosting services before you order, you may also use our live chat or you can call one of the local phone numbers that we have in different countries around the globe. If you'd like to receive assistance with third-party software that you can't deploy or run effectively, you will be able to add the Managed Services upgrade to your current package and our system administrators will assist you.