If you’re a site owner, a problem could always surface and it doesn’t automatically need to be connected with the web hosting service. For instance, something can go wrong when you update an Internet application or some critical data can be modified or deleted by chance. Whatever the essence of the problem might be, you will have to touch base with the tech support team and request them to recover a backup or to help you deal with the problem that you are facing. How quickly they will do that will predetermine the time that your websites will be inaccessible. For particular sites such as social networking websites or online shopping portals, a recurrent unavailability too often equals losing clients and cash. With this in mind, it’s of paramount importance that you use the services of a web hosting company that provides not only a very good customer service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reaction time for any customer support ticket that you post or any e-mail that you write is only sixty minutes, even in case you contact us on weekends and legal holidays. Irrespective of the nature of your issue or query, we’ll help you out immediately and will supply you with the needed information to fix any problem with your sites. The real reply time commonly doesn’t surpass fifteen-twenty minutes, which is the reason why you can forget about waiting for hours and hours to get an issue fixed or what’s even worse – waiting around all day only to get a reply that more info is necessary whilst nothing is fixed. We will give you assistance in a well-timed fashion as we are aware of exactly how invaluable time can be in the dynamic e-world. The 60-minute response time guarantee is valid for any technical or billing inquiry that you might have in regards to our Linux cloud hosting
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
plan from our company, you can take advantage of our hyper-fast support services. You’ll get a response to any trouble ticket submitted from the web hosting Control Panel or email sent to our client and tech support team in no more than sixty minutes. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. Often, it takes significantly less time to explore and fix a problem. We’ll give you more details in case the solution involves something that needs to be done on your end. In case you contact us during weekends or legal holidays, the response time will be the same and since our support team will be at your disposal around the clock, you will obtain swift help for any general, technical or billing issue whatever the hour.